Technical Support, Tier 1
You keep customers connected. First-line technical support for fiber internet, voice, and email, 24/7. You solve most of it on the first call.
What you'll do:
- Troubleshoot internet, voice, and email issues with customers live.
- Diagnose ONT, router, and Wi-Fi problems remotely.
- Resolve common issues on first contact and escalate the rest cleanly to Tier 2.
- Document tickets clearly and track to resolution.
- Work rotating shifts for 24/7 coverage.
- Make a frustrating moment feel handled.
What we're looking for:
- Technical aptitude and strong troubleshooting instincts.
- Basic understanding of home networking, Wi-Fi, and IP.
- Clear communicator who can explain tech to anyone.
- Comfortable with 24/7 shift coverage.
- Help-desk or ISP support experience a plus.
- Patient, curious, and calm under pressure.
Or email [email protected].