ClearBeam Launches Call Center: Every Caller Answered, or Called Back. Seattle Carrier Brings Queues, Callback, and a Browser Console to Small Teams on Its Own Nationwide Voice Network.

SEATTLE, October 15, 2026 -- ClearBeam Networks today launched Call Center from ClearBeam, a call center service for small teams and busy front desks. Calls wait in queues built around how a team works, callers can keep their place and get a call back instead of holding, and agents answer from a desk phone, a cell phone, or a console that runs in the browser.

Call Center from ClearBeam runs on ClearBeam's own nationwide voice network, with geographically distributed points of presence and automatic failover. ClearBeam can deploy a new voice site on demand in about ten minutes.

"Small teams lose customers on hold," said Tim Semakula, founder and CEO of ClearBeam Networks. "We built this for the people who answer the phone at a clinic, a shop, or a service desk. Nobody should hang up because they waited too long, and nobody should need a big contact center budget to get that right."

What It Does

1. Queues that fit the team. Sales, support, operator, and after hours queues, each with its own hours, greeting, and voicemail.
2. Callback instead of hold music. A caller presses star to keep their place and gets a call back when an agent is free.
3. A console in the browser. A live board of every queue and agent, plus a built in phone: a dial pad, up to three calls at once, merge, and transfer to an extension, a queue, or an outside number.
4. Agents on any phone. Log in from a desk phone, a cell, or the browser. Pause for a break, share a desk, and see status on lighted keys.
5. More than one language. Callers choose an English, Spanish, or Italian line from the main greeting.
6. Know who is calling. Caller names from the carrier appear before the call is answered.
7. Radio over IP available. An RoIP interface can bridge two way radios into the phone system, so the field and the front desk can reach each other.

Built by a Carrier

ClearBeam built Call Center from ClearBeam on its own voice network rather than reselling another provider's platform, and it is set up and supported by the engineers who built it.

Availability

Call Center from ClearBeam is available today, nationwide. Teams can request setup at myclearbeam.net/call-center.

About ClearBeam Networks

ClearBeam Networks (Smart Venues AI LLC d/b/a ClearBeam) is a metro and rural telephone and broadband provider headquartered in Seattle, an LLC operated for the public benefit, and a Washington competitive local exchange carrier (UTC docket UT-250954). ClearBeam provides voice service nationwide from geographically distributed points of presence, serves Kitsap County and Seattle with fiber internet, and has projects underway in Idaho, Utah, and New Mexico. Its own crews build and run its network. Learn more at myclearbeam.net.